25 Jun 2010
| by Ivan Skoric, TSL Digital
professionals involved in today's agency world, the need for more cost-efficient ways of producing work ...
25 Jun 2010
| by Martin Bailie, glue Isobar
. The almost total digitisation of commerce, content, media channels, customer service, R D, research ...
traditionally out of the public gaze. For example, customer service departments will chat real time to large ...
of the brand through ever more personal and relevant service. In effect, a consumer centric organisation has a ...
25 Jun 2010
| by Damian Ferrar and Katie Streten, Imagination
as the product or service the brand offers.
Brands and agencies that are enthusiastic about embracing ...
25 Jun 2010
| by James Devon and Graham Kerr, MBA
's minds about a particular product or service. Those associations are created by the sum of experience ...