01 May 2012
| by Kim Benjamin
Pizza Express
Content marketing
HSBC Banking and Premier Savings and Investments Services ...
Financial Services
Nectar
Philips Avent WDMP
Employee engagement
Benecol (Johnson ...
10 Jan 2012
| by Nicola Clark
will develop offerings in smaller sizes, stripped-down ranges and more accessible products and services ...
that are insensitive to consumers' economic anxiety risk a public backlash.
Mind the (generation) gap
For a ...
's digital customisation service, claims to offer a potential 12m variations on its classic trench coat ...
13 Dec 2011
| by Kim Benjamin
years under her belt, while Andrea Georgiou, client services director, joined 14 years ago. Fleur ...
, and she is now the group client service manager.
CPM's 'double it, love it' vision encapsulates its ...
a thought leader in integrated sales and customer service solutions, in effect becoming an extension ...
15 Jun 2011
| by Loulla-Mae Eleftheriou-Smith
be creating a service for customers who can't afford anything better."
Lansley said Tesco needed to better target these consumers with enhanced services.
Commenting about the company's broader mobile strategy ...
strategy by showing its "beeping ad", which boosted the use of the mobile service "within seconds ...
15 Jun 2011
| by Alex Brownsell
The channel will broadcast 24-hours a day and will be produced by digital media company ETV Media Group.
The channel will be available on Sky 642 and through Argos.co.uk/TV. Viewers will be able to purchase items and collect them from local Argos stores through the retailer's "check and reserve" service ...
01 Feb 2011
| by Staff
Gas Services, Catherine Kehoe, group brand and communications director, Lloyds TSB, Vince Kerr ...
, much-needed to reconnect Barclays with the public, fun to ride and a real contribution ...
26 Jul 2010
| by Harriet Dennys
and technology services, MEC
The media agency of the future will be data driven, and one of the best ...
as the agency s first head of data and technology services. Building on his background at Microsoft and Omniture ...
on year, and has been given the responsibility of setting up a new team to service independent agencies ...
05 May 2010
| by Melanie May
for the financial-services brand's success in these areas is its sharp focus on ensuring that its contact centre ...
to a good customer experience is meeting their needs,' says First Direct's head of sales and service ...
-abandonment rates and average handling time ahead of customer service. Clearly there is some disparity between what ...
24 Nov 2009
. Should we be put off by reports of its poor online service?...'ve read an article about customers having problems logging on and getting the services to work. CB I ...
service? CB Yeah, but then I work for the company. If you get an account, you can try out the online service yourself. You could go on the internet and look on forums to see what customers are saying about ...
02 Sep 2009
| by Staff
Marketing's mystery caller couldn't resist all the publicity around the launch of the iconic...for customer services for Greyhound, actually, and I couldn't find it on their website. First - Group Right ...
? Mktg - Hi, I think I just spoke to you a second ago - I'm looking for customer services for Greyhound ...
're taking all the calls. They might be able to help you, but I don't know if there is a customer services ...