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We'll Call You - EDF Energy

20 Mar 2012

centre. Mktg: Will you be sending out any correspondence about the level of service from EDF from now ...

EDF agrees £3.5m customer payback for breaking sales rules

09 Mar 2012 | by Matthew Chapman

Deal public awareness campaign run by Citizen's Advice, which encourages people to shop around to find ...

TBG Digital, AKQA and Adam & Eve lead Revolution Awards 2012 nominations

02 Feb 2012 | by Staff

app Not-for-profit/Charity/Public Service AMVBBDO, who killed Deon? fuse8 group ... remarketing programme Financial Services Capital One (Europe), aggregator exclusives ... offline sales Greenlight Marketing, launching a high street financial services brand Lakestar Media ...

We'll Call You: Netflix

18 Jan 2012

Netflix Hello, can I help you? Mktg Yes. I have heard about your film service, and I am ... . Not at all. We split the price of our DVD and streaming service in the US and a lot of our older customers ... claims it has over LoveFilm. She was well-versed in the history of Netflix and how its UK service ...

We'll Call You - Virgin Media

11 Jan 2012

of joining for a broadband and TV home package, but some of my friends have problems with the service ... they call customer services and are told it's their computer or router. VM Maybe the broadband is through ... , that pertains to the telephone service. Mktg Would that affect my On Demand? VM On Demand pertains ...

BT rolls out messaging tool to increase sales conversions

27 Sep 2011 | by Matthew Chapman

The technology has effectively plugged gaps in the BT customer journey, which was stalling despite leads being generated through extensive marketing efforts pushing the telecoms firm s services. Connect, which was created by Crayon s new Zigzag technology division, enables call centre agents ...

What digital marketers can learn from DM

20 May 2011 | by Kim Benjamin

was the first financial-services brand to achieve PAS2020, the industry standard for demonstrating a commitment ... ' brain responses to products and services. Its advocates claim that neuromarketing will provide ... activity to promote its TV service. One part of the campaign targeted 1000 customers selected by the brand ...

DMA suspends Phruit from membership

24 Feb 2011 | by Daniel Farey-Jones

. The DMC's investigation examined more than 100 Telephone Preference Service (TPS) complaints and hundreds ...

E.ON in push to convert home mover prospects

27 Jan 2011 | by Daniel Farey-Jones

The Home Move Box service delivers samples and marketing material from brands including John Lewis ... -by-month basis. The terms allow E.ON to make phone calls to prospects about utility services and about ... services in the call. Charles Wasdell, director of Home Move Box, believes the follow-ups could boost ...

We'll Call You - Travelodge

19 Jan 2011

you send an email to customer services if you have any issues regarding that. Mktg: And that ... services via email. Overall, the call-handler's forthrightness did not make up for the hotel chain ...

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Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.

 

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