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NEWS: Safeway ABC to aid travel offer

that it is setting up a dedicated travel booking service....that it is setting up a dedicated travel booking service. From the new year, holders of Safeway s ABC ... that if customers find the same holiday cheaper Safeway will refund twice the difference. The phone service, run by Page s are launching financial services and Asda is looking at selling gas and electricity ...

NEWS: London Underground has...

confusing for the public. The poster, through Court Burkitt Trainspotting , it features large logos...London Underground has banned a poster using Tube station logos which was thought to be too confusing for the public. The poster, through Court Burkitt Trainspotting , it features large logos for Whiteleys nearest Tube stations, Bayswater and Queensway. London Underground officials who vetoed ...

NEWS: McCarten takes on Sainsbury’s customer care

Sainsbury s has removed responsibility for customer services from its retail operation and handed...Sainsbury s has removed responsibility for customer services from its retail operation ... of customer service from the retail division in January. His aim is to enforce Sainsbury s commitment to customers with better service and marketing initiatives. McCarten has chosen his operational ...

MARKETING FOCUS: Looking back on ’96

procedures and dented public confidence in the service just as Eurostar and Le Shuttle were beginning ... . Eurotunnel The fire in November was a massive blow to the new cross-Channel service, with damages ... and a general breakdown in customer service, plus the revelation that its chief executive Cedric Brown ...

NEWS: Clarins fury at Asda price cuts

prides itself on developing customer service along with its brand, with consumers advised by in ... give that service and there is the possibility that customers will be given wrong advice. He ...

NEWS: BBG to step up copycat battle

public affairs officer Andrew Fisher said: There is a lot of noise at the moment but until they [the ...

NEWS: Shoppers with gift of foresight

shopping habits conducted for Initiative Media by Research Services. Parents buying presents ...

ANALYSIS: Changes in store for retail

-scanning should boost profits by pounds 30m by 1999. With the advent of the Internet and online services ... range of services that will make it easier for the consumer to shop. Rune Gustafson, a director ...

NEWS: BRIEFS

to have a national mail-order service up and running by the middle of next year, with 1000 products ...

MEDIA: Media services go it alone’

Last week, Lowe Howard-Spink announced it would no longer operate as a full-service agency...Last week, Lowe Howard-Spink announced it would no longer operate as a full-service agency ... and IDV and will total around pounds 250m. As another full-service agency puts its media into a separate company and the trend towards media specialisation continues, will existing full-service ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.