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MOVING UP: Career ladder - Appointment at The Preference Service

Sam Simon is the newly-appointed commercial director at The Preference Service. He joins from direct marketing agency MBO, where he was its financial director for seven years. He has also worked at the Network Marketing Group and DIA Design Consultancy. ...

THINK TANK: Customer service - Service providers. Service levels are still falling short

Customer service. Everyone's talking about it, yet as far as many customers are concerned, there ... of service they provide is being realised. Olympus, for one, has commissioned Stepping Stones, a ... , still seem dissatisfied with the service levels they are experiencing. So when it makes obvious sense ...

HEAD TO HEAD: Should there be an umbrella preference service incorporating all media channels?

to apply to each preference service individually is far too involved for people who run increasingly busy ... in one place, the growth in the number of preference services means that bringing all of these under ... -drop, email and SMS preference services, but they arguably have a right to. Although we ...

RBS campaigns

River has been appointed to run The Royal Bank of Scotland's direct marketing campaigns for its commercial services division. River won the account, worth 2 million, after a three-way pitch. ...

MOVING UP: Career ladder - Appointment at Outside The Box

Jane Ison has been recruited by Outside The Box as strategic development director. She is a former founding partner and client services director of ehsrealtime. In her new position she will work with the agency's new business, account management and media buying teams to develop and implement solutions ...

Opus Trust creates firm

shareholding and will offer companies in the financial services and utility market the opportunity ... . De Haan claimed that he could bring Consignia's Electronic Services business, which prints bills ...

DM on the rise

Direct mail continues to grow in volume and expenditure, according to the Direct Mail Information Service. Statistics show a 4.5 per cent increase in volume year-on-year for the July to September period, with 1.13 billion items sent out. Expenditure increased by 5.9 per cent year ...

MOVING UP: Career ladder - Appointment at Target Direct

Martin Horwood has joined Target Direct as senior consultant. The former director of fundraising for the Alzheimer's Society has more than 15 years experience in the charity sector. In his new role at Target Direct, he will work alongside client development director Paul Farthing to drive the bespoke service ...

Royal Mail has new rival in business mail sector

business mail services. Independent regulator Postcomm has issued the licence, which ... licence to Deya Ltd to provide a postal service for local authorities and utilities in the event ...

MAIL WATCH: The monthly analysis of UK client spend on mailing is in association with ACNielsen MMS

Halifax Card Services 1.52m Morgan Stanley Dean Witter 1.48m ... 3,516,037 Lloyds TSB 3,497,027 Halifax Card Services ... 2.28m Lloyds TSB 1.57m Halifax Card Services ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.