Opinion: Leader - Sainsbury's PR must go beyond 'basics'
22 Oct 2004 | by Ravi Chandiramani
-day reputation for poor customer service and out-of-stock goods. But phrases such as 'Back to Basics' and 'Making ... -than-adequate present state. Of course, Sainsbury's needs to get its customer service, pricing and order processing ... to Basics' alone doesn't hold much appeal with the public. Look what happened to Major. Gidon Freeman ...



