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John Lewis to consolidate customer call centres

30 Sep 2009 | by Joe Thomas

LONDON - John Lewis is opening two contact centres next year in a push to improve customer service....operations to maintain and build on its position as having good customer service. Andrew Murphy, director ... of efficiency and is also not the best way to ensure that customers always receive excellent service ...

Upturn predicted for global ad spend despite first half decline

30 Sep 2009 | by Tristan O'Carroll

for products such as food, which were "cheaper alternatives to out-of-home entertainment, like quick-service ...

Five to stream live football via iPhone

30 Sep 2009 | by Sara Kimberley

Tested earlier this month, the application goes live tomorrow (1 October) for a Europa League game between Celtic and Rapid Vienna at Parkhead. The service, which has been developed in association ... -10. The service is available on wifi and 3G connections. ...

The Public Sector Week

30 Sep 2009

officers from local public services prepare for the results of the Comprehensive Area Assessment (CAA ... and the design and production of publications. Visit London has appointed Karen Webb as a specialist consultant ... an overview of the CAA, a publication timetable and how the commission intends to release the results ...

General Register Office for Scotland thinks BIG for census

30 Sep 2009 | by Matt Cartmell

's 2011 Census publicity campaign....Budgeted at around 100,000, the PR aim is to maximise public understanding of and involvement in the 2011 Census across Scotland. The 2011 Census publicity campaign was tendered as part of the Scottish Government's central framework for the provision of marketing services. The BIG Partnership senior account ...

BT Health chief Nicola Rossi exits to join the National Pharmacy Association

30 Sep 2009 | by Gemma O'Reilly

Health after three years. BT is one of the largest suppliers of IT services to the NHS. It also plays a ... at a national and European level. 'Community pharmacy is extremely popular with the general public ... -making and service delivery.' NPA chief executive John Turk added: 'We have made this appointment to strengthen our ...

NHS Salford uses market stall to reach out

30 Sep 2009

said: 'People often view the NHS simply as one organisation. However, in reality the service is made up of many complex organisations that need to communicate effectively with patients and the general public ... centres and train stations plus touring buses, were useful tools for public health campaigns. Epsom ...

On the Agenda - Vaccine could help prevent HIV

30 Sep 2009 | by Gemma O'Reilly

include the US Army, the Thai Ministry of Public Health, the National Institute of Allergy and Infectious ...

Vodafone launches 360 services with 'Red heads' ad campaign

30 Sep 2009 | by Fiona Ramsay

networking services, and emphasise users' ability to access all their contacts, the Vodafone music shop ... and mobile internet services. The ad shows a young man trying to find out her phone number using the internet and mobile services, but when he finally gets it, he is too shy to speak to her. Actor James Gandolfini ...

Google Wave gets internet users in a froth

30 Sep 2009 | by Darren Davidson

!" Twitter user @mikaelwestmark said: "Looking forward to Google Wave going on public trial today. Anyone with an invitation to share... :) Google, which allowed people to register their interest in trialling the service earlier this year, announced first public trial on its official blog this morning. It is believed more ...

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Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.

 

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