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Royal Mail price hikes expected to hit DM budgets

, but compete on price with their standard sven to 10-day service. Hiking bulk prices will remove much ... parliament within a year. Retailers are trialling an evening delivery service within the M25 ...

Snow estimated to cost BA £40m

and what extra costs we have paid out, in due course." Andrew Mulholland, client services director ... to consumers that the problem is primarily due to BAA. It doesn t excuse poor customer service and a lot ...

Finnair reveals €10m brand overhaul

livery, cabin, uniforms and service areas. The new identity will appear on long-haul aircraft next ... and president, Finnair, said: "Our clientele changes continually and expectations of our service and identity ... of service content." ...

Budget airlines' online customer experience falls short

first impressions, initial research, search, search results, email customer services, telephone customer services and booking process. It showed that the budget airlines scored among the lowest ... customer service. Expedia made the greatest improvements since the last survey, jumping 29 places ...

BMI reintroduces full name to logo

and European destinations whereas BMI is a full service airline that operates business and economy classes ...

Audi marketing director Peter Duffy moves to easyJet

his way up to the position of marketing services director. He will work alongside the chief ...

OFT cracks down on 'deceptive' promotional blogging

people purchase products and services and the importance of online advertising continues to grow. The OFT ... for products and services as well as editorial content." An OFT spokesman said the action "will provide ...

Travelodge looks to digital donation box in charity push

are conducted via the web it made perfect sense to adopt an online donation service. "Now our customers have ...

Greentomatocars in online and outdoor push

Environmentally-friendly taxi service Greentomatocars is launching its first campaign since handing

Teletext Holidays to move brand into digital age

on 1 January, the day after Teletext Holidays analogue service is switched off on 31 December ... these irritations." "Our new internet-connected service, alongside a revamped channel on Freeview 101 means we ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.