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Ladbrokes bolsters eCRM to cope with diversifying platforms

. Sky IQ will also work on the retail experience by helping to improve the Ladbrokes Odds On reward ...

Tesco boosts Clubcard with last-minute deals and 'love loyals' plan

The retailer, which this week will outline its strategy to get its UK business back on track as it announces a slip in domestic profits, intends to develop a sales channel for Clubcard rewards through ... from third-party retailers, including garden specialists Crocus and electronics chain Maplin. ...

Taming the data deluge

. For many brands, the UK's data-chain is dominated by retailers. They control the all-important information about sales, which they then sell back to brand-owners. Nonetheless, retailers, too, are suffering from information overload, according to Chris Osborne, retail principal at software supplier SAP. A recent ...

Tesco must find a new role for Clubcard

the retailer decide what products to stock, when and where to tweak prices, what sort of promotions work best ... by the money suppliers pay the retailer for data about their brands' sales and promotional performance ... known,' he declared. In short, Tesco was one of the first major retailers to treat its customers ...

Editor's comment: Clubcard: reinvent or face extinction

's Cheshunt headquarters, the retailer's best brains are plotting its reinvention. Or its demise. 'Great ...

Marketers need to work on loyalty activation, research claims

loyalty programme. ICM's findings come as some major retailers are working on improving their loyalty ...

TBG Digital, AKQA and Adam & Eve lead Revolution Awards 2012 nominations

eBay UK, eBay Advertising, BMW, online retail media campaign DNA, behind the hit Microsoft ... Retail fuse8 group, Ikea family live I Spy Marketing, friendship blitz I Spy Marketing, what ...

Halfords drops secret shoppers for customer feedback scheme

The retailer opted for its customer feedback technology, provided by Empathica, after trialling ... the retailer is giving away a 1,000 cash prize and an iPod to those who fill in the questionnaires. Before ... the retailer to analyse how each individual store is performing. Steve Marson, Halfords retail operations ...

Kitcatt Nohr Digitas picks up UK Starbucks CRM business

Kitcatt Nohr Digitas won the pitch in a two-way shoot-out against EHS 4D after the coffee retailer issued a request for information directly to agencies last month ahead of targeted customer activity. The agency will act as Starbucks' first dedicated CRM shop in the UK. It will work closely with the coffee ...

Ikea re-positions Family loyalty programme

The retailer appointed direct marketing agency Lida in September 2010 to overhaul the scheme and accompanying loyalty card. Markus Weichselbaumer, relationship marketing manager for Ikea, said the revamp comes as the retailer "looks to give members a programme that is more relevant to their needs ...

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Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.