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NEWS: McCarten takes on Sainsbury’s customer care

Sainsbury s has removed responsibility for customer services from its retail operation and handed...Sainsbury s has removed responsibility for customer services from its retail operation and handed it to Kevin McCarten s marketing department, in the clearest signal yet that this will continue ... of customer service from the retail division in January. His aim is to enforce Sainsbury s commitment ...

NEWS: BBG to step up copycat battle

. Shadow consumer affairs minister Nigel Griffiths MP is consulting brand owners and retailers ... research used to fight legal cases for fear of raking over the ashes and upsetting retail customers ... of copycatting and left the door open for retailers to continue the practice. ...

MARKET RESEARCH: The season to be selling

challenge Customers are spending, retailers are smiling. But are marketers learning ... is not confined to the North-East. Its survey of retailers and consumers reveals that 84% of retailers ... . Rupert Hodges, communications director at the British Retail Consortium (BRC), says: Traditional ...

MEDIA: MEDIA WATCH; seasonal spending

on print advertising (ACNielsen; Register-MEAL). High street retailers dominated the press ... 2.9m, Tesco pounds 2.7m, and Comet pounds 2.6m. The only non retail company in the top five press ...

NEWS: NatWest plans card to challenge Goldfish

-card technology and will offer consumers savings at a variety of companies, including retailers, a public ...

MARKETING FOCUS: Looking back on ’96

raft of marketing initiatives that set the agenda in supermarket retailing. The Clubcard ... customers towards the brands and weaken the own-label offering of retailers. However, EDLP has ...

NEWS: Yellow M victorious in battle for Index’s catalogue business

s first work for the catalogue retailer - a nationwide TV campaign - breaks in January, supported ... . Index Extra is a catalogue available throughout the Index retail chain, offering more goods than ...

NEWS: British Bakeries set to target slimmers with Baywatch line

million at retail prices and is growing at 3 per cent a year, compared with the 1.3 per cent ...

MEDIA: For the record

. The Co-operative Pioneer s retail magazine, You and Yours, has released its first ABC figure ...

FEATURE: Do banks understand brands?

homogeneous that differentiation is difficult. Each operates in the retail and business sectors and to a ... -back facility is as much banking as they want from a food retailer. Whatever serious banking might be ...

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