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ANALYSIS: Changes in store for retail

are having to adapt. One such versatile retailer is Holland s leading chain, Albert Heijn, which ... of retail design and strategy consultants 20/20, says the retailers which use technology as a ... in this then they [retailers] can help them reach a buying decision much more quickly. If retailers move fast enough ...

NEWS: McCarten takes on Sainsbury’s customer care

Sainsbury s has removed responsibility for customer services from its retail operation and handed...Sainsbury s has removed responsibility for customer services from its retail operation and handed it to Kevin McCarten s marketing department, in the clearest signal yet that this will continue ... of customer service from the retail division in January. His aim is to enforce Sainsbury s commitment ...

NEWS: BBG to step up copycat battle

. Shadow consumer affairs minister Nigel Griffiths MP is consulting brand owners and retailers ... research used to fight legal cases for fear of raking over the ashes and upsetting retail customers ... of copycatting and left the door open for retailers to continue the practice. ...

MARKET RESEARCH: The season to be selling

challenge Customers are spending, retailers are smiling. But are marketers learning ... is not confined to the North-East. Its survey of retailers and consumers reveals that 84% of retailers ... . Rupert Hodges, communications director at the British Retail Consortium (BRC), says: Traditional ...

NEWS: Clarins fury at Asda price cuts

products with 25% off the recommended retail price. Robin Vincent, managing director of Clarins UK ... -care, although it would watch how sales of George 1 went. The supermarket retailer has angered brand ...

MEDIA: MEDIA CHOICE; xmas Shop windows

it . Uhm, I think I m beginning to understand. And then by accident, my own little retail Bethlehem ... fundamental shift in the way D&J intends to address its particular retailing challenge. Now I get it ...

MARKETING FOCUS: Looking back on ’96

raft of marketing initiatives that set the agenda in supermarket retailing. The Clubcard ... customers towards the brands and weaken the own-label offering of retailers. However, EDLP has ...

NEWS: Yellow M victorious in battle for Index’s catalogue business

s first work for the catalogue retailer - a nationwide TV campaign - breaks in January, supported ... . Index Extra is a catalogue available throughout the Index retail chain, offering more goods than ...

NEWS: High Court upholds ASA rulings on Dixons

leaflet, for example, claimed Britain s lowest prices guaranteed , although the retailer only offered ...

NEWS: Consumers put locations first

Retailers may be convinced customer service is the most important factor for pulling in shoppers...Retailers may be convinced customer service is the most important factor for pulling in shoppers ... factor when choosing where to shop, although retailers put it top, according to Deloitte s annual Christmas retail survey. The research also showed everyday low pricing is far more important ...

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Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.