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BT makes call for regulatory action over 'mis-selling'

BT has claimed there has been a 55% increase in the amount of complaints it has received from customers about mis-selling - which totals more than 11,000 complaints about the problem last month. BT Retail chief executive Pierre Danon said the problem was "spiralling out of control ...

ADWATCH STARS OF 2003

B Q For the fourth consecutive year, B Q tops the annual Adwatch superleague - and the 2003 table reveals a huge gap between Britain's favourite DIY retailer and its Adwatch competitors. With a comparatively modest budget, B Q is a case study in sticking with a successful formula: a heavy and consistent ...

DIRECT BRIEF: Telecom Express undertakes survey

.4% respectively. The study surveyed the top 1000 UK companies in the retail, utility, automotive, telecoms

CHINA: THE ORIENT EXPRESS

. Among the worst hit were retail and services, which account for about 11 per cent of the total market ...

BT hands top role to Telewest chief

He will join BT in the new year as group managing director for consumer and ventures, filling the vacancy created by Angus Porter's move to Abbey this summer as customer propositions director (Marketing, June 12). Patterson will report to BT Retail chief Pierre Danon. His most pressing initial task ...

O2 unveils music player to rival iPod

to the customer's mobile phone bill. The player will retail at £99 in the run-up to Christmas ...

BT poaches Telewest's Patterson for top marketing post

He will join BT in the new year as group managing director for consumer and ventures, filling the vacancy created by Angus Porter's move to Abbey this summer as customer propositions director. Patterson will report to BT Retail chief Pierre Danon. His most pressing initial task will be to fight off ...

Oftel criticises BT for marketing to defecting users

, which it has described as "ill-conceived". Pierre Danon, chief executive of BT Retail, warned ...

3 hires customer chief to boost service

to get its latest model, the NEC 616, to retailers in time. But 3 is insistent that major handset ...

Logitech uses field marketing for digital pen push

's website. From the new year, Logitech will look to sell the pen via other retailers. Amanda Poxton ...

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Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.