Desmond is 'categorically not looking to sell' Daily Express
14 Jun 2011 | by Arif Durrani
Richard Desmond, owner of the Express Newspapers and Daily Star, has moved to put an end
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Unilever tops 2012 Marketing Society Awards nominations
01 May 2012 | by Kim Benjamin
by Tesco s Richard Brasher, included Saj Arshad, group marketing director, Vodafone, Nina Bibby, global ...
30 under 30: the winners - Part Two
26 Jul 2010 | by Harriet Dennys
shift in the industry s approach to this kind of marketing. 18) Richard Lloyd, 29 Head of data ... says: "Our future business will be significantly shaped by Richard s vision." Who would play you ...
Contact-centre experts respond to the top five customer complaints
25 Aug 2009 | by Richard Abbott
LONDON - Contact centres come in for severe criticism, yet they provide a unique opportunity for one-to-one customer communication. We asked a panel of experts to give their responses to the top five customer complaints, and suggest how to avoid causing them in the future.
Marketing's Contact Centre League Tables 2009
06 May 2009 | by Richard Abbott
Consumers may still view them with scorn, but outsourced contact centre providers are working hard to change their reputation and convince marketers of their experience and flexibility amid the downturn.
Marketing round table: outsourced contact centre bosses expect to pick up business during downturn
24 Nov 2008 | by Richard Abbott
LONDON - With brands feeling the pinch of an economic downturn, customer-service budgets are under threat. Now is the time for the outsourced contact centre industry to prove that it is more than just a secondary consideration.
Contact Centre top tips for marketers
24 Nov 2008 | by Richard Abbott
LONDON - A septet of contact centre professionals give their advice on how to get the best out of outsourcing and reveal how their companies manage to act as direct extensions of a client's brand
Marketing League Table: Contact centre leagues
19 Dec 2007
United Utilities. Chief executive Richard Graham. 70% inbound, 5% outbound, 25% web services ...
Search for soulmate goes mobile
20 Jul 2007 | by Charlie McCathie
Richards, Mobestar CEO, said: We re working with Bone Fish to deliver a next generation, fully mobile ...
ICO warns Carphone and Toucan to stop TPS calls
16 Oct 2006 | by by Daniel Farey-Jones
with the TPS. In reaction to the ICO's action Richard Webster, the Telemarketing Association's chairman ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
