Ofcom proposes 24-hour limit on silent calls to answerphones
03 Jun 2010 | by Ben Bold
, or insist that the industry adopt a 100% accurate AMD system. Ed Richards, Ofcom's chief executive said ...
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What digital marketers can learn from DM
20 May 2011 | by Kim Benjamin
personalisation,' says Richard Marshall, founding partner of agency TMW. From a creative perspective, he adds ...
Marketing's Contact Centre League Tables 2009
06 May 2009 | by Richard Abbott
Consumers may still view them with scorn, but outsourced contact centre providers are working hard to change their reputation and convince marketers of their experience and flexibility amid the downturn.
Ofcom sees surge in silent call complaints
24 Nov 2008 | by Jacquie Bowser
and digital broadcasting markets. Ed Richards, Ofcom chief executive, said: "This report allows us ...
Contact Centre top tips for marketers
24 Nov 2008 | by Richard Abbott
LONDON - A septet of contact centre professionals give their advice on how to get the best out of outsourcing and reveal how their companies manage to act as direct extensions of a client's brand
Tour operator promotes new UK call centre
03 Nov 2008 | by Daniel Farey-Jones
and if Lucy answers they get 50 free holiday money. Jet2holidays.com 's managing director Richard Bodin ...
Ofcom fines Barclaycard maximum penalty for silent calls
26 Sep 2008 | by Nikki Sandison
the telephone number of the person or organisation calling them. Ed Richards, chief executive of Ofcom, said ...
Industry backs Ofcom's silent calls crackdown
01 Feb 2007 | by by Daniel Farey-Jones
to maintain high standards within the direct marketing industry and build consumer confidence. Richard ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
