Mike Fairman, Giffgaff: Call time on the call centre
29 Jun 2011 | by Mike Fairman
Mobile network operator giffgaff 'crowd sourced' its customer service using online tools..... Rarely does it describe a business model and marketing partnership. At giffgaff (an ancient Scottish ... , we imagined giffgaff, a mobile virtual network operator, would run on the principle of mutuality ... service. For giffgaff's prosumer audience, this approach delivers better service than the 'big network ...



