Air Miles sorry over call delays
27 Nov 1997 | by WINSTON FLETCHER, chairman, Bozell UK G
Air Miles has had to write apology letters to 2.5 million customers and open a special Web site after its call centre in Crawley was swamped with enquiries.
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Qantas says sorry with free flights
07 Nov 2011 | by Loulla-Mae Eleftheriou-Smith
is one of a range of initiatives we will be launching as a way of saying sorry as we move forward ...
OPINION: Mills on ... British Airways
15 Aug 2003 | by Dominic Mills, dominic.mills@haynet.com
"What have I got to do to make you love me? What do I do when lightning strikes? Sorry seems...With apologies to Sir Elt and Bernie Taupin, it doesn't seem that sorry is the hardest word these days. In fact, it's the easiest word to utter - just look at the No 10 spokesman Tom Kelly saying sorry ... caravan moves on, leaving him, if not his conscience, in peace. No, the truth is that while sorry may ...
Campaign aims to alert bus users of information on the move
22 Aug 2005 | by by Julia Pearlman
LONDON – The 'sorry I missed my bus' excuse may not work for some northern commuters in the future
OPINION: If you can’t get your trains to run on time, for pity’s sake own up
09 Mar 2000 | by SIMON MARQUIS, managing director of Zen
sorry symbol of all that was wrong with the nationalised railways. But at least we laughed at it....Trains, and those responsible for them, have always come in for plenty of flak. We sneered at the British Rail sandwich; indeterminate of taste, devoid of freshness, down at heel in presentation - a sorry symbol of all that was wrong with the nationalised railways. But at least we laughed at it ...
TRAVEL MEDIA: HIGH LIFE CELEBRATES 25 YEARS - It wasn’t the first but it has been the most influential. Michele Martin reports on the BA inflight title’s drive to become a commercial success in a tough market
01 May 1998 | by MICHELE MARTIN
. Jones replied: I m sorry, but we can t afford to be like that any more..... Jones replied: I m sorry, but we can t afford to be like that any more. Twenty-five years ...
EDITOR’S COMMENT: A public U-turn by BA over bad tailfin decision may help
17 Jul 1998 | by STEFANO HATFIELD
it to say s-s-s-sorry ? And real life s a lot tougher than Happy Days....Admitting you ve been wrong is one of the most difficult things an individual, even an organisation, can ever do. Ask Glenn Hoddle - or any journalist. Remember how hard the Fonz used to find it to say s-s-s-sorry ? And real life s a lot tougher than Happy Days. But it s easy to knock ...
Kuoni in drive to shift New Year holidays
04 Jan 2011 | by Loulla-Mae Eleftheriou-Smith
The campaign, created by The Assembly, features press, radio, outdoor, online, in-store and social media activity, and runs until March. The campaign focuses on post-Christmas holidaymakers, using the strapline "The Kuoni 'I'm sorry I got you such a dreadful Christmas present, I hope you'll forgive me' sale ...
Marketing Mix: We'll call you - National Rail
03 Jun 2008
second? (Mktg holds.) I'm extremely sorry to keep you waiting. It will all depend on the time ... . National Rail Enquiries You're very welcome (Mktg holds). I'm extremely sorry to keep you waiting. I'm so sorry but it won't be there on the website, you need to check at your station. Or when you search for a ...
We'll Call You - Alton Towers
18 Aug 2009 | by Staff
We'll Call You - Alton Towers Alton Towers - Good afternoon, welcome to the magical world of Alton Towers, you're speaking to [name], how can I help? Mktg - Hi, sorry, I think I may have come ... 's in the press, but we haven't had any information about it so far from Alton Towers. Mktg - Oh, OK. Sorry, I ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
