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The Direct Approach: Promises, promises

Brands must deliver on the promises that their taglines make if they are to win the trust...". It has so many important implications when it comes to the way we talk to customers, whether online ... consumerism, it's about keeping promises. When a brand makes a promise, it does so irrevocably. "Every little ... ", are all examples of powerful promises that are well and truly in the public domain. And, after months ...

Promoters ordered not to mislead with premium rate prize promises

LONDON - A premium rate prize competition company has promised not to use misleading advertising...promised not to mislead recipients that they have won a major prize or state that each prize appearing in a ... of fair-dealings businesses using legitimate direct marketing techniques. We will continue to work ...

Holiday firm promises 'chav-free breaks' with no Britney

for themselves. We work hard to make a decent home and life for our families and we pay our taxes to contribute ...

We'll Call You - Virgin Media

One of Mole's New Year resolutions is to shop around for a broadband and TV package. We started..., most of that road is a fibre optic area. That means we could deliver broadband (to) most premises up ... We suggest the up-to 30Mb broadband (call-handler explains what this means in practice). There is a ... the promised speed. Mktg Perhaps the people who told me they are having problems are on the wrong speed ...

We'll Call You - John Lewis

: Hi, I'm calling about the 'Never knowingly undersold' promise online - I'm slightly confused about ... Lewis online? JL: Yes ma'am, that's the case. Mktg: Why is that? JL: We only price ... this 'bricks and clicks' phrase to me? JL: Well ma'am, it means that we match prices with brands that have a ...

Microsoft promises safeguards on privacy

LONDON - Microsoft is to take to a major step towards calming privacy fears about the amount of information it collects and stores on users as it bows to pressure from regulators and consumer demand.

AGENDA: Digital promises a rental revival - Customers may now be faced with a perplexing choice

months. Ryan won t say what it s all about except: We re having to be much more clever in the way we ... and toilets. We see rental having value either because of your economic situation or particular ...

DMA promises to act against 'cowboys'

LONDON - An unprecedented clampdown on industry 'cowboys' will be a key focus of David Coupe's chairmanship of the Direct Marketing Association.

DM LEAGUE TABLES: Is CRM measuring up to its promise? - As a discipline, customer relationship

in customer relationship management (CRM) we also have to look at the impact of new media. The two subjects are intimately connected. 'In the very near future, we are all going to find ourselves on somebody ... that CRM isn't yet delivering the promised benefits. There is some evidence that the agencies ...

Fair conference which promises to offer an essential guide to the latest theories and techniques

in conjunction with the London International Direct Marketing Fair at Wembley promises to update...in conjunction with the London International Direct Marketing Fair at Wembley promises to update ... bells - we might lose the human element and technology might take over, cautions Roncoroni. A home shopping day will be conducted by Dr Peter Tomkins, vice-chairman of the DMA Catalogue We ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.