BlackBerry maker confirms 'significant' job cuts amid review
30 May 2012 | by Matthew Chapman
, with Heins warning that "our financial performance will continue to be challenging for the next few quarters ...
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Think BR: Are you managing what you measure or measuring what you manage?
01 Jun 2012 | by Claire Emes
and an organisational point of view. In this way, the customer s external view of the service or experience ... often create issues which it then becomes the responsibility of customer services to deal with. Through ... it matters - and not where it doesn t. Service providers only need to perform well enough on those ...
Phones4U horror spot tops 2011's most complained about ads
30 May 2012 | by Arif Durrani and Ben Hall
, and have managed to maintain our efficiency, our standards of service, and the care with which we ... 9. The Money Advice Service 'money can't buy you hapiness' / 80 complaints / Not upheld ...
Think BR: Accessing the Olympic pound
29 May 2012 | by Rosie Merrell
. In terms of stimulating an appetite to find out more about an advertised product or service, outdoor has ...
Consuming the digital Olympics
29 May 2012 | by Stuart Knapman
in smartphones and use of apps and geo-location services will provide UK residents and overseas visitors ...
Northern & Shell to unveil £40.2m post-tax profit
28 May 2012 | by Daniel Farey-Jones
Financial results to be published by Companies House later this week are expected to show the acquisition of Channel 5 television from RTL in July 2010 for 99.1m has helped transform Northern Shell ... in 2010 according to its previous financial results . A spokesman said the increase was actually ...
Young forced to grow up faster amid economic uncertainty
25 May 2012 | by Kantar Media
. Against this more financially rigid attitudinal backdrop, marketers have to find more sophisticated means ...
HP to cut 27,000 jobs in next two years
24 May 2012 | by Matthew Chapman
HP hopes to make annualised savings of up to $3.5bn ( 2.2bn) through the job cuts, which will be reinvested back into the company. The company claims the moves will make "significant improvements in efficiency and customer services during the next several years". In addition HP chief strategy officer ...
Future plans new launch as iPad sales hit £3m
22 May 2012 | by John Reynolds
, according to the financials, while growing, are for the moment dwarfed by printed revenues, at 9.6m ...
M&S profits drop for first time in three years
22 May 2012 | by Matthew Chapman
financial year while underlying profit before tax was down to 705.9m from 714.3m. The retailer ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
