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EDITORIAL: Reluctant bedfellows

One of the beautiful things about data is that it comes in many guises. In this issue we attempt to cover data no matter what its provenance.

HOW TO ... manage the mail production process

The best way to create innovative and exciting direct mail is for the design and production teams to work together from the outset, advises James Kerr.

CASE STUDY: ENGLISH REGIONAL TOURISM - Tourist trap. Success through segmentation

The English Regional Tourist Boards came up with a novel solution to combat the effects of Foot and Mouth. David Murphy reports.

LEGAL EAGLE: Watchdog bares its teeth

James Milligan on an action by ICSTIS, e-commerce requirements and Robertson's latest move.

CREATIVE MASTERCLASS: Tell the right story

Microsites can be extremely effective for online data gathering and brand-building. Nick Meads reveals some of the tricks of the trade for getting the most out of an internet promotion.

Ask the experts

Leading database specialists answer readers' real life data-related problems. This month they tackle data mining on a budget, driving web traffic and data entry problems.

Get connected - Experian's Phil Singh reviews some of the websites that help him get the most from his working day, from the latest news and company analysis to offbeat e-commerce

For a head of e-commerce, I don't use the internet as much as people might think, and when I do it's not for surfing, but to get information quickly.

How to buy ... business data - Business lists are very different from their consumer counterparts

Simon Lawrence highlights the need to focus on quality and cost-effective licensing.

Data Talk - Should you host your own database, or hive it off to a third-party specialist?

Paul Graham of Npower says outsourcing is fine in the short term but ultimately customer analysis belongs in-house.

What I do in data - Charlotte Guiver, head of donor development, the British Heart Foundation

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.