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Need to Know: The Next Big Thing ... Call centre industry aims to improve skills by studying human behaviour

What is it? Neuro-Linguistic Programming (NLP), invented in the 1970s, is a study of human behaviour, language and communication. It was originally used in areas such as therapy and hypnosis.

Need to Know: Check this out - Book review

Title: Complicated Lives Price: £12.99 ISBN: 0-470-01263-3 Publisher: Wiley Complicated Lives: the Malaise of Modernity, written by Michael Willmott and William Nelson, is one of the best business books I have read in the past decade. Its basic premise is that as consumers we all want and expect...

Need to Know: Legal Q&A

We want to rent a third-party email list to market our cruise liner holidays. What unsubscribe notices do we need to provide?

Need to Know: My In Box - Kevin Cordray

Which part of my brain does an electronic message appeal to?

Need to Know: Email Tracker - Charity emailing slows

The charities sector distributed 31 email creatives in October.

Forum: Can agencies still justify getting a cut of the client's print budget?

NEIL LOGAN, DIRECTOR, PROXIMITY LONDON

News Analysis: 2005: a year DM took hard medicine

In years to come, direct marketers will no doubt look back on 2005 as a period when some bitter pills were swallowed. Telemarketing was forced to get its house in order, printers suffered from declining mail volumes, while on the plus side agencies benefited from the growth of digital channels.

Newsmaker: Mark Brown - Cautious optimist at Sitel UK helm

Outsourced UK telemarketing is no bed of roses these days, with downward pressure on pricing, overcapacity and a growing consumer rejection of unsolicited phone calls.

Viewpoint: Why too few women reach the top

As I write this, the global advertising community has been contemplating the resignation of WPP Worldwide creative director Neil French.

Editorial: Developing DM regions gather pace

It's so very easy to view the direct marketing firmament through an Anglo-Saxon telescope, seeing the UK and US as the central planets of the universe and the other regional markets mere satellites pivoting around them. After all, the Americans invented direct marketing decades ago and the UK adopted...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.