CUSTOMER LOYALTY: In a league of its own - Fantasy football has taken off as a database marketing tool, and its potential has not been lost on the media, writes Sharon Smith

 

Like so many fads, the fantasy football phenomenon currently sweeping Britain is an import from the US. But unlike most, it is a craze that observers insist is here to stay for the foreseeable future.

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Like so many fads, the fantasy football phenomenon currently

sweeping Britain is an import from the US. But unlike most, it is a

craze that observers insist is here to stay for the foreseeable

future.



According to Fantasy League, the originator of the trade-marked

professional fantasy league game, there are now around three million

people playing fantasy league games of some sort in the UK.



As well as meeting the nation’s seemingly insatiable appetite for sport,

especially football, fantasy games have proven themselves to be

effective and cost-efficient marketing tools. Nearly every major

national paper now has a game and, with the data gathered from the

entries, is using them to generate loyalty and target offers.



Games now exist for all manner of sporting interests in addition to

football.



These include Formula 1, tennis, golf, and even gardening, whereby

entrants have to guess the growth rate of plants in different weather

conditions.



IMC, which runs Marketing’s Football Crazy game, as well as other

leagues for ITV, the Daily Star and the Daily Express, says demand for

the games is high.



The marketing profession seems to have taken it to heart, with 2200

players already signed up with Football Crazy. David Atkinson, account

director with IMC, says players from all corners of the marketing world

are taking part and that the interest has ’exceeded all

expectations’.



Nobody is in doubt that running fantasy games reaps financial rewards

that far outweigh the costs.



The Daily Telegraph was among the first to enter the fray, launching a

fantasy football game halfway through the soccer season in 1993. Mills &

Allen commercial director David Pugh, who was marketing director for The

Daily Telegraph at the time of the launch, recalls: ’I could see the

advantages of it and we initially tried to sell the idea to a company

for sponsorship but nobody was interested.



’Because of the cost involved, we launched halfway through the soccer

season and we weren’t sure whether the idea would be a hoola-hoop,

lasting just a few weeks, or represent a permanent change for the

better. Thankfully, it turned out to be the latter.’



The game attracts more than 300,000 players, adding 50,000 sales to the

paper every Wednesday when the results are published.



’It was costing us more than pounds 200,000 a season but that was

nothing compared with the benefits from the 50,000 extra readers each

Wednesday,’ says Pugh.



Flushed with success, The Daily Telegraph also set up a fantasy cricket

league, which attracted 130,000 entrants.



Fantasy games are seen as a good way of fostering reader and customer

loyalty and goodwill. News International runs fantasy games in all of

its national titles. Chris Jones, sales and marketing director at News

International, says that the games attract great interest with between

300,000 and 400,000 players in The Sun’s Dream Team game; 100,000

players for the News of the World’s Goalmine, and between 200,000 and

250,000 players in the Interactive Team football game run jointly in The

Times and The Sunday Times.



Long-term goal



’They get readers involved in the game for a long time because of the

season, which ties them into reading the paper, unlike most promotions

which only draw readers in for one or two weeks,’ says Jones.



’The games are fun and only cost around pounds 2 to enter, but they

represent a genuine challenge because skill and judgement as well as

luck play a part when selecting a team. There is also a prize for most

games; in The Sun game you can win pounds 100,000 and in the News of the

World, pounds 50,000.’



But tying readers or customers into a title or product is not the only

advantage. Another big benefit, and many would argue the most valuable,

reaped from fantasy games is the personal data collected and stored on

each entrant.



It was a useful tool in The Daily Telegraph’s attempts to attract a

younger readership. ’The typical Telegraph fantasy football player is

35, male and professional, which is the type of reader the paper was

trying to attract. So the data was good to use to try to get these

people to read the Telegraph on other days besides Wednesday,’ says

Pugh.



Data can be used to collect detailed personal records. The basic

information of name and address on an original application form can be

used to mailshot people with the lure of other competitions such as

prize draws, which involve entry forms requesting more detailed data

such as occupation, date of birth and shopping habits. This can be

utilised to target readers and customers for particular products.



Marc Landsberg, advertising manager at Fantasy League, says: ’The

databases are worth a fortune to companies. It’s hard to value what the

fantasy league market is worth because it is a marketing tool with which

companies can reach their clients and papers to keep readers, but the

potential is huge.’



Fantasy League has licensed between 2500 and 3000 mini leagues in the UK

and controls 60% of the UK market. It collects the sporting statistics

for its clients who include The Daily Telegraph and Provincial

Insurance, which runs a fantasy football league for its customers.



It set up a fantasy league Web at the beginning of the soccer season in

August and already 300 leagues have been set up on it. Entrants can play

an interactive game with Fantasy League updating soccer results online

instead of by post, at http://www.fantasyleague.co.uk.



Fantasy games, particularly on a midi scale, normally have a three-tier

structure. The game is run by a client for whom the personal data and

the sporting statistics are collected and stored by an outside

operator.



The sporting statistics are gathered by a third party.



Group Four Marketing is a fulfilment house which handles The Daily

Telegraph’s fantasy football entries. It collects readers’ entries by

telephone, post and teletext, which are entered onto a central database.

Group Four updates entrants’ games plans with the statistics sent in

daily by Fantasy League.



Playing by the rules



David Roscoe, promotions manager at Group Four, says: ’The game is

fairly simple in itself but it’s the volume of data involved plus the

fact that you are constantly changing game plan values as the results

come in and as entrants transfer players between teams, that is the

problem.’



Abacus, a computer services and marketing company, collects data for the

News International games, using sporting statistics from PA Sport and

Infosys.



Martin Davies, a director at Abacus, says that budding Glenn Hoddles can

be difficult to handle too: ’We get irate people ringing up protesting

that their team has done better than we say. Sometimes they’re right but

more often they’ve misinterpreted the rules or they’ve not written the

team player clearly on their entry form and they’ve been given a wrong

player scoring fewer goals.’



Many believe that the market for fantasy games of all types is now

peaking.



’There are so many games around and generally people will only play one

game, so it is spreading more thinly now and will reach saturation point

soon,’ says Roscoe.



A lot depends on the current popularity of the sport in question. IMC’s

David Atkinson says football games have been on a roll ever since Euro

’96, but that Formula 1 and golf are proving popular. ’Some sports need

a boost to create the same level of interest as football.’



Mark Young, managing director of The Leaflet Company, set up two fantasy

soccer leagues in 1992 and has also had a good response from the

marketing sector. ’It’s such fun and there’s such a genuine interest

across the country, including from the marketing sector itself: most of

our team members are high up in marketing.’



And women are not immune to fantasy football fever. ’It’s the World Cup

next year so we’re expecting to attract back a lot of the women we lost

after Euro ’96,’ says Roscoe.



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