CAMPAIGN DIARY: I’M ONLY A PUNTER BUT

Why, oh why, do car companies think they can hide behind slogans such as Curry Motors’ ’Nice people to do business with’, inanely repeated to every caller by some poor switchboard operator, while giving execrable service?

Why, oh why, do car companies think they can hide behind slogans

such as Curry Motors’ ’Nice people to do business with’, inanely

repeated to every caller by some poor switchboard operator, while giving

execrable service?



The blokes who work in the garages are mostly OK, but febrile management

attitudes mean that the staff come and go with alarming rapidity. The

one I use has had more salesmen and managers in two years than the

Albanian pyramid-selling market. Despite having bought the car from this

particular branch of Curry Motors, and only ever having had it serviced

there over the years, its new computer system refuses to acknowledge

either my name or the details of the services.



How many other businesses could fleece you so mercilessly, over-selling

unnecessary replacement parts at 50 quid a pop with the full support and

connivance of the manufacturers, and offer so little in return?



It’s no good putting bloody posters all over the ’service’ waiting room

saying, ’We do not believe there is any benefit in winning an argument

and losing a customer’, if the Neanderthals behind the desk are so

demotivated that they wouldn’t recognise just cause for complaint or

unhappiness in their customers in the first place.



I don’t give a stuff if they’re nice or not - I just want them to be

efficient, courteous and fair.



Send your rants (no more than 300 words, please) to Diary Editor,

Campaign, 174 Hammersmith Road, London W6 7JP.



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