Why, oh why, do car companies think they can hide behind slogans
such as Curry Motors’ ’Nice people to do business with’, inanely
repeated to every caller by some poor switchboard operator, while giving
The blokes who work in the garages are mostly OK, but febrile management
attitudes mean that the staff come and go with alarming rapidity. The
one I use has had more salesmen and managers in two years than the
Albanian pyramid-selling market. Despite having bought the car from this
particular branch of Curry Motors, and only ever having had it serviced
there over the years, its new computer system refuses to acknowledge
either my name or the details of the services.
How many other businesses could fleece you so mercilessly, over-selling
unnecessary replacement parts at 50 quid a pop with the full support and
connivance of the manufacturers, and offer so little in return?
It’s no good putting bloody posters all over the ’service’ waiting room
saying, ’We do not believe there is any benefit in winning an argument
and losing a customer’, if the Neanderthals behind the desk are so
demotivated that they wouldn’t recognise just cause for complaint or
unhappiness in their customers in the first place.
I don’t give a stuff if they’re nice or not - I just want them to be
efficient, courteous and fair.
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