CAMPAIGN DIARY: I’M ONLY A PUNTER BUT

Re last week’s Punter: I hate people who hate secretaries. I hate people who call my managing director or chairman and pretend they are his long-lost chum or bank manager and think they’ll get through. Yes of course we ’secretaries’ won’t put the call through. Daily we get about 20 such calls from financial advisers, insurance salesmen, overseas investors and job seekers. Do you think that we do not know the difference between someone whose call is not imperative to the running of the chairman’s office and that of a client whose call is always important? Of course we do - the difference is a client knows how to be polite; the others don’t.

Re last week’s Punter: I hate people who hate secretaries. I hate

people who call my managing director or chairman and pretend they are

his long-lost chum or bank manager and think they’ll get through. Yes of

course we ’secretaries’ won’t put the call through. Daily we get about

20 such calls from financial advisers, insurance salesmen, overseas

investors and job seekers. Do you think that we do not know the

difference between someone whose call is not imperative to the running

of the chairman’s office and that of a client whose call is always

important? Of course we do - the difference is a client knows how to be

polite; the others don’t.



If a caller is unwilling to give information about what the call is

about (clients are more than happy to tell us the nature of their call),

we cannot put the call through. We are not paid to put through any call

that comes our way.



Speaking on behalf of all good PAs, I would add that we do not ’bark’

our names down the phone, but announce the office of the person we work

for. (Remember, we may work for more than one person so that’s why you

may hear the secretary announcing her name.) Nor can we pass on messages

to senior management if no message is left. Come on, use your loaf - if

you want to speak to senior management a) have the decency to be polite

to the person who picks up the phone, b) be honest about your call and

c) yes, you do need to have a reason for calling. You never know, we may

need some double glazing next winter.



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