CAMPAIGN-I: Private surf - Ben Hunt, the senior designer at PoulterNet, takes a look at

Transferring a brand on to the web is about delivering the right

content in the right way.

Sounds easy, but it's a really tough thing to do. Brand exposure via the

web is based more on having a satisfying, successful visit and less on

the right look, than we tend to think.

To pull it off, has to say Harvey Nichols and feel

Harvey Nichols. It must fully act out the brand.

It does look the part. The visual style is well thought-out, clean and

contemporary. However, come to use it and it's just not Harvey Nichols.


There is quite a lot of content to be found. Probably too much. Harvey

Nichols isn't about busyness or quantity - it's about high fashion,

style, something special. So I'd expect the site to tease me, tempt me,

make me slaver to go and shop. The site should burst with exquisitely

presented products, but the words and pictures on show are small and


The Harvey Nicols shopping experience is about feeling fab - it's a

pleasure in itself. From what this brand means to me, I'd expect using

this site to be a breeze - window-shopping, sampling stuff and feeling

great. But it doesn't pleasure me, it makes me work and I resent that.

Some naff content costs me 15 seconds and five clicks with no reward

other than watching the navigation rearrange itself, nearly every

section navigates differently and screen fonts are tiring to read. The

experience fails to live up to expectations.

The benchmark in this sector is, which shows just enough

content with loads of personality to get your interest going. is a miss, but it's the first try and many clients

don't know what to ask initially. For my money, it should do less, but

exquisitely and with attitude.

Owner: Harvey Nichols

Site positioning: Online branding for the store

Launched: 14 December 2000

Developed by: Reflex New Media.


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