Q: I once heard someone say the most profound change in the

advertising industry was the split of full-service agencies into media

and creative specialisms, a change more fundamental than the

introduction of account planning. What do you think have been the most

important changes?

A: There was once a bunch of creative people who were being more than

usually bolshie about how tyrannical briefs crippled creativity and how

they were being drowned in data and all that. So we plonked a can of

engine oil down in front of them and told them to start writing a

campaign for it.

There were a few minutes of stunned silence and then they all started

bleating: "But what's in it, why is it better, who buys it, what's the

competition, what does it do, how much does it cost, how can we be

expected to ...?" By the time all their questions had been answered,

they'd completed the necessary first steps in account planning.

You can't make advertising without planning. What the formal

introduction of account planning did was give that fact new emphasis and

its best practitioners new authority and better training.

A far bigger change was the introduction of commercial TV in 1955 (see

last week). The bigger agencies, and a surprising number of clients,

soon came to believe that advertising and television advertising were

synonymous; a conviction which only now, after nearly 50 years, is

beginning to fray a little. Without this myopic misconception, the split

of agencies into media and creative specialisms would never have taken


Q: My star creative team keeps getting job offers from other agencies.

How can I keep them when we have implemented a pay freeze?

A: Are they really a star creative team? I ask because not all star

creative teams are. Some of them achieve star status through a

combination of plagiarism, scruffiness, unreliability, belligerence and

relentless self-promotion.

Their failure to get a single script on air in a full year is presented

as final evidence of their sublime gifts: certainly by them and,

occasionally (and more mysteriously), by their executive creative

director. So before you do anything rash, just check your conscience and

their record: does any or all of the above sound familiar?

If so, count your blessings. You are now in the most enviable position

that any CEO could hope to occupy. The star creative team tries to hold

you to ransom. The entire agency knows it. Breath is held. With

magisterial equanimity, you call their bluff. They bluster. You smile.

And when they finally throw their crayons on the floor and leave, you

will have: a) earned the astonished respect of the rest of the agency;

b) jettisoned two immensely expensive troublemakers; and c) lumbered a

competitor with a huge and unproductive addition to his cost-base as

recession looms.

For your sake, I hope with all my heart that your star creative team


But, of course, they may be. In which case (because all the real ones

are), they will be racked with self-doubt and riddled with


This is your opportunity. Remember that, to the insecure, money is

valued not for spending but for counting. Their salary is a notch on a

stick, it's their score, it's how they know you really love them. But

this doesn't mean you should thaw out your pay freeze: it means you must

use every bit of imagination and guile you can lay your hands on to

provide them with security substitutes.

Supply them with personal financial advisers. Support their partners'

good causes. Make them international vice-presidents. Take them to

dinner at George. Offer them a one-way, unconditional, ten-year

contract. At least once a week, tell them you love them. They'll still,

of course, have other conversations and they'll still want to tell you

all about them. But they'll stay, all right; they'll stay.

- Jeremy Bullmore is a former chairman of J. Walter Thompson, a director

of Guardian Media Group and of WPP. He writes a monthly column for

Management Today. A more serious look at problems in the workplace, it

both inspired and complements On the Campaign Couch.

Address your problems to him at Campaign, 174 Hammersmith Road, London

W6 7JP. Or e-mail