Diary: Rant

Your computer crashes and flashes the blue screen of death, warning you that the files you have been working on for the last five hours are about to vanish into oblivion. You phone up the IT ’helpdesk’, literally sobbing that you are doing a client pitch in half an hour. What is their advice? ’Reboot the computer and keep your fingers crossed!’

Your computer crashes and flashes the blue screen of death, warning

you that the files you have been working on for the last five hours are

about to vanish into oblivion. You phone up the IT ’helpdesk’, literally

sobbing that you are doing a client pitch in half an hour. What is their

advice? ’Reboot the computer and keep your fingers crossed!’



Every time something goes wrong, their only words of advice are: ’Reboot

the computer.’ ’But smoke is pouring out of the back !’ ’Have you tried

rebooting it?’



When you accidentally trigger the virus that starts eating your system,

don’t bother phoning the helpdesk - all they will say is: ’Have you

tried rebooting?’. I don’t want to reboot the damn thing. I want to

throw it out of the fifth floor window!



The helpdesk is meant to offer IT advice, not wind you up beyond

comprehension.



Even when they do come down to see your computer, about 48 hours later,

they just look lovingly into its screen, pat it gently, scorn you for

mistreating it - and then tell you to reboot.



If Media Business receives this rant via e-mail, it will be a

miracle.



The helpdesk is probably reading it, working out new ways of screwing up

my computer so when I next call they can say: ’After that rant? You can

go shove your reboot where the sun don’t shine!’



Got something to rant about? Call 0208-267 4702 or e-mail

mark.tungate@haynet.com.



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