As the holiday season kicks off, how is easyJet faring in social media?

As the temperature rises, so too do travel-inspired tantrums and, unfortunately for easyJet, the airline has been involved in some high-profile incidents in recent months.

As the holiday season kicks off, how is easyJet faring in social media?

At the end of June, 160 easyJet passengers were stranded in Sharm el-Sheikh for 30 hours, generating negative coverage. However, given the UK's obsession with celebrity, easyJet marketers may have taken more note when Gary Lineker and Eamonn Holmes expressed their annoyance with the airline on social media, increasing negative buzz about the brand.

Following the arrival of Peter Duffy as the airline's marketing director in 2011, easyJet has undergone a brand renaissance. It is also very active on social media, and the team is proving efficient at handling customer-service queries and ensuring that the brand's 262,000 followers across Facebook and Twitter remain highly engaged on a daily basis.

But there is little the team can do when things go wrong and consumers vent their collective spleen.

(Click image to enlarge)

41% of conversations about easyJet related to rules and regulations, the majority of which were negative. People reacted badly to news that the airline had cut the size allowance for hand luggage by 37%. The move was viewed as a cynical ploy to wring more money from passengers.

87% of conversations about airline preference mentioning Ryanair were negative, with some passengers saying they would not travel with the airline again. Dissatisfaction about customer service and pricing policies was particularly high.

You have

[DAYS_LEFT] Days left

of your free trial

Subscribe now

Become a member of Campaign

Get the very latest news and insight from Campaign with unrestricted access to campaignlive.co.uk , plus get exclusive discounts to Campaign events

Become a member

Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now