Entrants: Saatchi & Saatchi, MediaCom
Authors: Gareth Ellis, Martin Smith, Saatchi & Saatchi; Anna Berry, Steve Gladdis, Matthew Wragg, MediaCom
Credited companies - Creative agency: Saatchi & Saatchi; media agency: MediaCom; research agencies: Harris Interactive, OTX Research, GFK Research
Media used: Ambient, cinema, direct marketing, interactive, magazines, mobile/apps, newspapers, online display, PR, radio, sales promotion, search, TV, viral/social media, website/microsite
IN A NUTSHELL
This multifaceted campaign enabled T-Mobile to win over new high-value customers, leading to unprecedented engagement with the brand, and a payback of £1.46 per every £1 spent.
During the worst recession since the 30s, T-Mobile faced diminishing returns in a contracting market; mobile phone usage was cut by a third, and T-Mobile was an unloved brand. Running counter to the prevailing actions of the cut-price offers from competitors, T-Mobile used the recession to revitalise the brand and win over new high-value contract customers. The "Life's for sharing" campaign was created to give people something they valued to celebrate and share with their loved ones. A spontaneous dance at Liverpool Street Station was shared widely across TV channels and online sites. The campaign led to unprecedented engagement in the brand, generating £15 million in incremental sales and a payback of £1.46 per £1 spent.
T-Mobile took a huge risk with this campaign, but it paid off with incredible results, cutting through a very difficult market, and actually creating an innovative, fresh genre for the industry.
Jude Bridge, director of marketing, communications and campaigns, Save the Children.