Marks & Spencer hit by customer data glitch

Marks & Spencer was forced to suspend its website last night after customers on the site were able to see the personal data of other users, including names, orders and addresses.

M&S: customers logged into the site and could view the details of strangers
M&S: customers logged into the site and could view the details of strangers

M&S said it took the site down within 30 minutes to fix the issue, which it said was not from a third party hack but as a result of an internal technical issue. 

Customers shopping on the site were temporarily able to see other people's personal information - but not full financial data. 

The retailer did not disclose how many customers were impacted by the error and said data on the site was not accessible to download. 

According to Twitter users, when customers logged into the site it was displaying someone elses account details.

A spokesperson said: "Due to a technical issue we temporarily suspended our website earlier last night.

"This allowed us to thoroughly investigate and resolve the issue and quickly restore service for our customers. We apologise to customers for any inconvenience caused."

Become a member of Campaign

Get the very latest news and insight from Campaign with unrestricted access to, plus get exclusive discounts to Campaign events.

Become a member

What is Campaign AI?

Our new premium service offering bespoke monitoring reports for your company.

Find out more

Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an alert now

Partner content