"I think they were trying so hard to get the phones right that something else must have gone wrong ... whoever's fault it was, I'm sure it wasn't Terry Wogan's." - Mark Thompson, the BBC's director-general, defends Wogan after he announced the wrong music act as Britain's Eurovision entry
"This was clearly meant to be a message to me from Mr Benatti. These were unlike any present he had previously sent me; he usually gave me a WPP Italy diary each year." - WPP's Sir Martin Sorrell clearly didn't approve of the book choice by his former WPP Italy country manager Marco Benatti. Note to all: Sorrell prefers diaries.