Media: Chatter

"Smile, make good eye contact and say 'good morning' to your customers. It makes such a difference." - Mike Soutar, the founder of the free magazine ShortList, dispenses advice to the title's distribution agents

"Agencies don't need a subsidy. Everyone should be equal in an auction system, there shouldn't be buying clout, the value for clients is in how well campaigns perform." - Damian Burns, the head of agency relations for Google EMEA, on plans to drop its Best Practice Funding payment system to agencies

"This is not a blokes' channel, it's not Nuts and it's not barmaids. If your female partner asks you why you've got it on, then we've failed." - Johnny Webb, the managing director of Virgin Media Television, on the impending launch of Virgin 1.