Media: Chatter

"The media spotlight shone into the darkest corners of the industry, and what's been found is deeply careless and deeply unsavoury." - Dawn Airey, the director of global content at ITV, has her say on the phone-in scandals

"We've tried to avoid places where we have incentives to deceive customers, and some of that comes from our accountability to our customers. We've been cautious about that." - James Murdoch, the chief executive of BSkyB, tries to avoid coming across as smug over the recent phone-in scandals

"For Sky, competition is not simply a fact of life to be tolerated. We relish competition and help to create it. We compete vigorously, responsibly and fairly." - James Murdoch's dad, Rupert Murdoch, the chairman of BSkyB, on the company's core values.