Uber "what happens when you make London wait?" by Creature

Uber drivers deliberately wind up their customers by refusing to drive anywhere for five minutes as part of a hidden-camera film drawing attention to Transport for London's consultation on private-hire regulations.

Creature London created the film, in which real Uber customers are shown reacting with anger and bemusement when their drivers tell them they can’t move for five minutes. The film is designed to draw attention to the consultation, which closes on 23 December and may push through a variety of restrictions relating to Uber – one of which is a five-minute wait between booking an Uber driver and beginning the journey.