YouTube named most responsible social platform

However, there is still work to be done.

YouTube: study cited response on brand-safety concerns three years ago (Getty Images)
YouTube: study cited response on brand-safety concerns three years ago (Getty Images)

YouTube has been named most responsible social media platform in an audit carried out by IPG Mediabrands that aims to hold social companies accountable in improving their responsibility policies.

The agency has launched a quarterly Media Responsibility Audit that put YouTube in first place as a result of how it responded to brand-safety concerns three years ago, when some advertisers pulled campaigns after they found their ads were running alongside extremist content. 

Twitter follows in second place, with LinkedIn a close third, Snap in fourth and Facebook in fifth. Pinterest (sixth), Twitch (seventh), Reddit (eighth) and TikTok (ninth) were listed as "below average".

The report analysed the platforms against 10 principles: promoting respect; protecting people; diversity; data collection and use; children's well-being; whether they block hate speech; misinformation; how they enforce their policy; advertising transparency; and accountability.

Each social platform completed a survey with 250 questions around these points.

The audit found that most platforms are falling short of backing up their policies with consistent enforcement. The study said: "They rarely focus on the platforms holding themselves accountable for their own enforcement of policies."

It added that there is also an "urgent need" for third-party verification when it comes to protecting brands from their ads appearing next to content considered to be harmful. "The industry needs to promote and use third-party verification partners more widely, so we are not at the mercy of the platforms' lack of controls," the report noted.

Other findings included that misinformation is a challenge for most platforms and this is therefore an opportunity for advertisers to apply pressure on them.

"While certain platforms work with many organisations to combat misinformation, others work with none at all," the report said. "Some platforms cited their unique engagement models as reason to deprioritise fact-checking, but our desktop research shows that even minor instances can lead to unsafe ad placement for advertisers."

Elijah Harris, global head of social at IPG Mediabrands agency Reprise, which carried out the research, added: "What this audit shows is that there is work to be done across all platforms from a media responsibility perspective and that the different platforms each need to earn their place on a brand's marketing plan.

"The audit is a tool to hold platforms accountable for improving their media responsibility policies and enforcement, and to ensure we can track progress over time."

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