Campaign Insight

The future of the human experience

Consumer behaviour Customer experience

How far do the things that make us human affect the way we see and interact with a brand? The answer is… infinitely.

The human experience should be the major driving force for brands and marketers. But in a digital era of AI, bots and data, is it being forgotten?

Campaign’s Jeremy Lee speaks to Green Room's Fraser Warren, Kantar TNS' Tim Pritchard and Style Psychology's Kate Nightingale to get to the heart of the issues. How can we create more sensory experiences, customer service and personalisation throughout the customer journey? Can technology intensify and add to the human experience?

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Campaign News

Christmas ads 'fall short' on LGBT+ representation

John Lewis and Tesco among those criticised, while eBay was praised.

Posted on 14 December 2018 | 4:10 pm

Audi's Benjamin Braun set to join Samsung as top European marketer

Braun will leave car-maker in first quarter of 2019.

Posted on 14 December 2018 | 3:52 pm

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Or if you’d like to have a good old conversation with a human being, feel free to get in touch with Andy McArthur on +44 (0) 208 267 8074;or email him at Andrew.McArthur@haymarket.com

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