Group Customer Experience Manager

Location
London
Salary
Negotiable
Posted
07 Aug 2017
Closes
06 Sep 2017
Ref
1629074
Contact
Mal Galuszczynska
Discipline
Marketing
Sector
B2B
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Part-Time

Your role: -

  • Build and manage Customer Success Team including setting up and then monitoring team KPIs
  • Define and optimise the customer journey by creating a customer success strategy for the key segment
  • Drive true value for customers by proving tailored experience for each customer
  • Lead cross-functionally to drive customer success
  • Help foster company wide culture for customer success

Your profile: -

  • Strong CRM experience (preferable: Salesforce or Microsoft Dynamics)
  • Proven experience in either Customer Success or Customer Service or equivalent history in increasing customer satisfaction, adoption and retention
  • Customer delivery management experience
  • Proven ability to drive continuous customer value from products/services
  • Impeccable communication skills: written and verbally
  • Strong team player

This is an outstanding and challenging career prospect working for a rapidly growing , FSTE listed organisation at the heart of London. If you would like to become part of an ambitious, constantly striving to deliver the best customer experience team, please do apply with your CV in order to be contacted for a discuss about what is on offer.