Digital Customer Support Advisor

Maidenhead, Berkshire
10 Aug 2017
10 Sep 2017
B2C, Technology
Business Type
Brand / In-house
Contract Type

Digital Customer Support Advisor

Job ID 1701SW
Number of Jobs 2
Hours Per Week 37.5Shift Pattern 5 day working week (inc. weekend work)
Salary Competitive
Additional salary & benefits 10% bonus, 22 days holidfay plus good extra benefits.

This role is part of a small cross functional team that will work in an entrepreneurial and agile way. The team will be required to think on their feet and move at pace. Even though the team is part of a larger organisation it will be self-contained to enable launch of our new segment as quickly as possible. We’re looking for smart, capable, ambitious people to join us and help grow our business from the ground up.

The role will provide you with real and valuable Social and Digital experience and help you to develop your business skills.

We're looking for individuals to work as part of a small team who are responsible for setting up, launching and running new market segments at Three.

We work with a "start-up" mentality, meaning it’s fast moving, all hands-on deck and always exciting- and we need people who can play a key part in improving the experience of our customers by taking learnings from customer feedback and helping to improve our chat interfaces to provide a great service to our customers.

What you'll do. 

Manage customer interactions via web chat, email and phone and use these inputs to drive continuous improvement to our processes and customer support content to make sure our customers can more effectively self-serve

Help to develop the Brand by ensuring that all of our communications with customers are consistent and recognisable and reflect the values we stand for.

What you'll get in return.
You'll be part of a small team made up of people from across the business, meaning you’ll learn how a business runs from end to end.

What you'll need.

  • Great English written and spoken skills to be able to  take care of our customer's problems and provide solutions in a really simple and straightforward way.
  • A positive, can do attitude, who love solving problems and working at pace.