Operations and Delivery Director

London (Central), London (Greater)
Up to 65k dep on experience
11 Aug 2017
11 Sep 2017
Business Type
Senior Executive
Contract Type

We are looking for an experienced Operations & Delivery Manager to join a start up with big network backing in London. The purpose of the role is to ensure the operations & delivery side of the business is best in class, with particular emphasis on the area that concerns implementation.

The role will focus on four key areas across Strategic Operations, Implementation & Delivery, Client Management & Financial Management.

To be a key member of the day to day management team and to build on operational and delivery expertise and experience to enable the transition to Operations Director over time.  

Drive the agency to achieve high standards of operational performance and timely, cost efficient delivery - specifically;

Strategic Operations
•    Work closely & collaboratively with the Exec Team to help shape the right structures across all departments to ensure efficiency and commercial success for the agency
•    Take an active role in the hiring of all employees & manage HR in the recruitment process for all roles
•    Establish and lead the strategic approach to delivery of all work
•    Be the go to person for all high level operations and delivery needs across the agency 
•    Work closely & collaboratively with the Exec Team to manage, coach and motivate the full team with direct responsibility for the HR Manager and onsite Leads
•    Introduce new talent  - keep abreast of the market
•    Inspire the agency to achieve; be seen, communicate and facilitate strong performance through the motivational management of others 
•    Ensure the agency has the appropriate expertise and skill sets to achieve; identify gaps and work with the Exec Team to develop

Implementation & Delivery
•    Implement the best possible systems/processes to deliver the agency model
•    Help facilitate the agency to create the best possible solutions through process and structure
•    Lead a best in class implementation approach for all new on site teams. Manage this process from inception to delivery across all client accounts  
•    Work alongside other network business’ where required to ensure a smooth and efficient implementation and delivery model; not one size fits all 
•    Refine core implementation and delivery processes on an ongoing basis as the market and clients’ requirements change – keep ahead
•    Take responsibility for ongoing best in practice delivery across all accounts 
•    Champion and take responsibility for ensuring the best use of tech and DAM systems to achieve optimum efficiency
•    Manage suppliers where tasks are being outsourced; ensure value for this investment
•    Chair all key workflow & process meetings and work across all on site teams to ensure forecasted and day to day work allocation and management 
•    Deliver to time
•    Solve problems and admin issues promptly and encourage others to do the same; delegate and empower as necessary 
•    Deliver against key budget parameters in consultation with the Exec Team

Client Management
•    Work closely & collaboratively with key clients to scope, define and deliver all implementation plans
•    Have regular contact with clients to work upstream in planning workload to ensure the agency delivers a solution that works for their clients.  To keep abreast of the market & work with clients to set up & deliver best processes & structures
•    Work closely with onsite teams to spot new revenue opportunities and approach clients with solutions to deliver 
•    Hold monthly, quarterly, annual reviews with clients to ensure continuous health of account. Identify areas to improve and implement changes as necessary
Financial Management
•    Work closely & collaboratively with FD to report forecasted, actual revenue & COS 
•    Monitor supplier costs across the agency on behalf of the Exec Team and report at weekly finance meeting
•    Ensure revenue & cost recognition across your accounts & projects is kept accurate and up to date at all times.
•    Manage PO process with clients and FD
•    Work with the Finance Director to ensure timely and accurate invoicing to clients and payment of third party suppliers.
•    Ensure accurate timesheet completion across the team
•    Have an in-depth understanding of the commercial model and have pro-active ideas on how to fuel it through your client accounts.

•    Lead level or equivalent 
•    Similar experience in an agency environment 
•    Direct client management experience 
•    Broad operational expertise
•    HR and employment knowledge 

For full spec please drop Charlene a line.