Strategic Research and Insights Lead

Maidenhead, Berkshire
04 Oct 2017
04 Nov 2017
Research & Insight
Business Type
Brand / In-house
Contract Type

As the mobile industry’s most exciting brand, we’re here to challenge and change the way the industry works by putting customers first. We’re able to do this thanks to our amazing people, who share our passion for making things right. As a Marketing-led business our Marketing team is set up in a way that aligns absolutely to our customer groups. Historically they’ve bought us dancing ponies and singing cats. However more recently they truly looked to change the market – and they’ve delivered on a mission to ensure our customers can use their devices abroad at no extra cost. The aim is to give our customers everything they want – and more – In short to make them love us. If you have a challenger mind-set, there’ll be plenty more opportunities to dare and to dream.

The Strategic Research & Insights Lead reports into the Head of Strategic Research and Insight. Your chief responsibilities will be to identify business opportunities by finding new consumer and customer needs. By developing a segmentation strategy you will identify and position improved brand positioning for growth. 

The Strategic Research & Insights Lead will also support product, service and communications development with appropriate research and insight, from initial idea generation right through to market launch. In order to succeed its essential you can identify and communicate key consumer and cultural trends gaining the necessary cross functional buy in to deliver.


The role reports into the Head of Strategic Research and Insight, working as part of a team of 3 to deliver:

  • Consumer and cultural trends
  • Segmentation for business planning purposes
  • Customer community research and insight
  • Concept testing/business case sizing
  • Creative evaluation/development research – Communications, brand and positioning
  • Supporting additional ad hoc research requirements

Skills, Experience and Qualifications

  • General Education preferable University Degree
  • High School / College 
  • Experience enables job holder to deal with the majority of situations and to advise others 
  • Experience of supervising and directing people and other resources to achieve specific end results within limited time frames 

We exist to make mobile better for everyone. Ever since we were created in 2003, we've been challenging and changing the way the industry works by putting customers first and tackling the issues that frustrate and annoy them. We were the first mobile network to take the fear out of using data with our All You Can Eat plans. We were the first to abolish eye-watering roaming charges for people travelling abroad and we were the first network to give our customers 4G at no extra cost. We knocked out sky high prices for calling 0800 numbers before anyone else.

We’re able to do this thanks to our amazing people who share our passion and belief in making things right.

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