Head Receptionist/Front of House

Location
London (Greater)
Salary
Competitive
Posted
02 Feb 2018
Closes
02 Mar 2018
Discipline
Advertising
Specialism
Ad Operations
Sector
B2C
Business Type
Agency
Contract Type
Permanent
Hours
Full-Time

The&Partnership London
 

Friendly and energetic Head Receptionist required to join our front of house team and ensure our reception is managed in an efficient, responsive and professional manner. You must have a cheerful disposition, a can-do attitude, be able to work well within a team!

KEY AREAS OF RESPONSIBILITY

  • Day-to-day supervision and management of the reception team
  • Lead, monitor, motivate and inspire the team, providing guidance and support
  • Recruitment, inductions and training of receptionists
  • Manage all holiday and sickness records and temporary cover
  • Manage the implementation of the reception rota, checking future planned absences and planning cover as and when needed
  • Oversee professional greeting of clients and visitors
  • Appraisals and performance management of staff, including monthly meetings
  • Review existing standards and procedures whilst implementing new best practices to ensure a seamless delivery of Front of House Services
  • Ongoing development skills and knowledge of Front of House team
  • Manage and overseeing the update of Company’s who’s who and telephone list
  • Responsible the front of house and making sure reception is “client and visitor ready” at all times
  • Co-ordinates meeting room bookings and catering requirements
  • Supports office services team and meeting room co-ordinator as and when required
  • Management of all equipment in reception area
  • Co-ordinates all outgoing and incoming couriers and postal deliveries
  • Making sure all records are up to date
  • Report any maintenance issues to the office services team

KEY COMPETENCIES

Core Skills

  • Experienced
  • Friendly, energetic and approachable
  • Shows initiative and adopts a pro-active approach
  • Reliable
  • Confident
  • Must be organised
  • Is consistently positive even under pressure
  • Self-starter with a hands-on approach
  • Proactively takes on the challenge of unfamiliar tasks
  • Actively participates in continual professional development
  • Acts with discretion, integrity and professionalism at all times
  • Positive outlook, seen as committed and enthusiastic
  • Fully proficient level of competency of all mainstream software packages that are relevant to the role
  • Identifies issues and resolves promptly
  • Manages and prioritises workload effectively and when necessary seeks help
  • Successfully handles multiple tasks

Team

Relationship Building

  • Creates an immediate, positive and credible impression on others
  • Demonstrates strong interpersonal skills with all levels of people
  • Develops and maintains good relationship with colleagues, clients and external suppliers

 

 

Communication

  • Communicates effectively with colleagues, clients and suppliers
  • Demonstrates effective communication skills both written and verbal

Culture

  • Always seeks to go above and beyond
  • Consistently works as a team player to achieve shared values and common goals

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