Senior Customer Communications Manager - Retail Banking
My client is one of the largest and best known financial service and retail organisations within the UK. The company prides itself on offering a diverse range of leading financial services products in the market.
For this role, I'm seeking an extremely capable marketer preferably within the FS industry - but experience of any regulated industry (telco, utilities and gaming) would also be beneficial. Most importantly, you need to demonstrate a background in leveraging large data sets, to build effective customer communication strategies.
You will play a key role in defining the customer road map strategy across multiple channels. Paying particular attention to short, medium and long term goals when developing the strategy. As a result, this is a high-profile position, where the candidate will have had a high level of exposure managing the relationships of internal and external stakeholders. You will for instance, be expected to manage the relationships of external banking partners and external agencies.
One of the business' key agendas for growing is through the current process of digital transformation, this will ensure that the brand continues to be one of the leading FS product providers within the UK. The company are also in the process of developing the product proposition from one that is price lead to one that is value lead.
This is a fantastic opportunity, that will allow the successful applicant the opportunity to positively influence the future direction of the business.