Stopgap

Customer Experience Director

Recruiter
Stopgap
Location
Surrey
Salary
Up to £650 per day + 12 Months Contract
Posted
23 Feb 2018
Closes
23 Mar 2018
Ref
CHF-091083
Contact
Claudine Farrell
Discipline
Marketing
Business Type
Brand / In-house
Contract Type
Permanent
Hours
Full-Time

If you're a customer experience specialist confident and experienced in implementing customer experience initiatives then this could be the role for you.

Customer Experience Director-12 Month Contract-£650n Per Day-SURREY

THE COMPANY
This fabulous, award winning technology and electronics company is based in Surrey (near the M25 and M3), with excellent transport links and offering you huge potential for career development. Working with this company will provide the opportunity to be part of innovation and cutting-edge technologies that make a real difference in the lives of millions of people worldwide.

THE ROLE
As Customer Experience Director you will be responsible for the development and delivery of the customer experience improvement initiatives for all customers across all touch points. This includes:
- Building sustainable customer satisfaction and advocacy through the leadership of strategy and planning, customer experience and customer insight
- Defining and driving the execution of the customer experience to deliver the greatest value to the business and it's customers
- Championing a customer culture on behalf of the NPS agenda and embedding this into the DNA of the brand
- Driving an adoption of proven practices to build a best way for all customer and continuous improvement activity

YOU
To be considered for this Customer Experience Director role you will not only be passionate about customer experience but you'll have proven track record of delivering sustainable customer led improvements for a large consumer brand. You will also have:
- Proven experience in a senior role with responsibility delivering major change
- Customer experience knowledge with developed skills in CX strategy and management activity
- Experience of working in a complex business environment and understanding of business plans and strategies
- Strong leadership experience and the ability to engage all stakeholders at all levels

If this is you then apply now!

Customer Experience Director-12 Month Contract-£650n Per Day-SURREY

If this role isn't what you're looking for, don't worry . At stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity. Marketing Recruitment - The Stopgap Way

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