Head of Customer Experience
Great Head of Customer Experience role for a senior CX researcher who is looking for that next step up!
As Head of Customer Experience, you will join an impressive leadership team to lead the implementation of multi-channel and international CX programmes. Both a strategic and technical role, you will work with the Insight & Technical teams and Client stakeholders to ensure seamless set-up and buy-in of CX programmes. At the forefront of their CX work, you will get shape internal perceptions and really define their future CX proposition roadmap!
A great client this full-service research agency has won multiple awards and achieved a turnover of over £7m last year. Specialising in the retail and FMCG space they are one of the most recent and notable research success stories. Excellent at what they do they have a reputation for offering great services and with the majority of their projects being based on repeat business. With well-known clients this includes the likes of Asda, O2, eBay, Sainsbury's and many more!
- Solid understanding of how CX insight is used within a retailer to drive change
- Proven experience in designing and implementing highly complex, multi-touchpoint CX projects
- Hands-on experience of working with key stakeholders across an organisation to ensure buy-in and smooth technical implementation of complicated CX solutions
- A great communicator across levels and inspiring leader