Stopgap

Customer Experience Manager

Recruiter
Stopgap
Location
London
Salary
Up to £45000 per annum
Posted
06 Jul 2018
Closes
05 Aug 2018
Ref
SBW-091727
Contact
Sibylle Harrison
Discipline
Marketing
Sector
B2B, B2C
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

A superb experience for a seasoned marketer with excellent experience of customer journeys/ experience and a full UK driving licence!

Customer Experience Manager - £45,000 - London

THE COMPANY
Based in an excellent location in the city of London, my client is a high-profile organisation offering health and specialist care services across the UK.

THE ROLE
The job of Customer Experience Manager will see you
- design, drive and oversee the customer proposition and journey during pre and post admission to drive reputation and occupancy levels.
- working with teams across our organisation to understand customer pain points and identify areas for improvement
- managing the Customer Contact Centre
- working with Operations as well as working with the Learning and Development team to specify training requirements.

Although this is an office-based role, you will be expected to travel and spend significant time helping priority homes along with the Divisional Support team and Operations.

YOU
To perform in the job of Customer Experience Manager you must have
- a background in customer experience design and implementation
- excellent project management skills
- strong analytical skills
- a real understanding of contact centres
- excellent relationship building skills

You'll be highly organised, self-motivated and creative with an unwavering focus on quality. Given the regular travel involved, a full UK driving licence is also required.

If this sounds like you apply online NOW!

Customer Experience Manager - £45,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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