Stopgap

CRM Planning Lead

Recruiter
Stopgap
Location
London, West London
Salary
Up to £60000 per annum
Posted
12 Jul 2018
Closes
11 Aug 2018
Ref
LSS-091761
Contact
Lee Shortt
Discipline
Marketing
Specialism
CRM, Data & Analysis
Business Type
Brand / In-house
Contract Type
Permanent
Hours
Full-Time

CRM Planning Lead needed to work across strategy and delivery of all customer facing CRM for this leading travel loyalty and rewards programme. Based near Heathrow.

CRM Planning Lead - Up To £60,000 - West London

THE COMPANY
Based near Heathrow, our client operates a global travel and leisure loyalty programme with a huge membership world wide.

THE ROLE
As CRM Planning Lead, you will be responsible for the strategy and delivery of all customer facing CRM and personalisation activity for all loyalty life cycle segments across the rewards programme.

You will work with the customer data analysis team to deliver actionable insight to build CRM plans and identify opportunities for growth.

Reporting to the Head of Marketing & CRM, this is a new role, responsible for managing a team of three CRM Planners as well as working with multiple stakeholders.

YOU
To be considered for this CRM Planning Lead opportunity, based near Heathrow, London you will need:
- significant experience working with data in a CRM environment (including customer data, personalisation and complex databases)
- strong knowledge of the external data market, profiling and segmentation products and techniques
- to be analytically competent; knowledge of stats, analysis, modelling, segmentation techniques and an appreciation of packages such SAS, SPSS, Unica, SQL
- to be a senior marketing leader, able to build long-term relationships at all levels
- an influential communicator with excellent presentation skills and the ability to articulate complex concepts in simple terms
- line management experience, with proven experience coaching and growing a team

If this sounds like you, please get in touch today.

CRM Planning Lead - Up To £60,000 - West London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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