Stopgap

Customer Success Manager

Recruiter
Stopgap
Location
London
Salary
Up to £45000 per annum
Posted
04 Sep 2018
Closes
04 Oct 2018
Ref
SRH-092025
Contact
Sarah Windsor
Discipline
Marketing
Sector
B2B, Technology
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

Customer Success Manager looking for a dynamic, fast paced future with a growing tech brand? This could be the role for you!

Customer Success Manager - £45,000 - London

THE COMPANY
This pioneering, marketing tech company based in Central London have a fantastic culture and growing team. They offer a unique and versatile Content Marketing Platform. They are already working with many large scale global brands, and are looking for a Customer Success Manager to work with some of their biggest clients.

THE ROLE
As a Customer Success Manager you will be managing a portfolio accounts, working on relationship building. You will use your knowledge of marketing and product to ensure your clients fully engage with these fantastic marketing tech products.
Specifically you will be responsible for:
- building high level relationships with diverse senior stakeholders, up to 25 accounts
- managing the relationship with trial and full licence customers, providing them with high quality support leading to high retention
- maximising opportunities to upsell to existing customers and manage contract renewals
- providing training and support to users for licensed and trial customers
- helping customers improve performance of content

YOU
To be successful in this Senior Customer Success Manager role you MUST have:
- experience working within Customer Success in the tech world, ideally with a start up!
- experience managing senior client relationships
- an understanding of digital and content marketing

If you have all these skills then we'd love to hear from you. Please apply online now...

Customer Success Manager - £45,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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