Stopgap

Senior Customer Success Manager

Recruiter
Stopgap
Location
London
Salary
£60000 - £70000 per annum
Posted
11 Oct 2018
Closes
10 Nov 2018
Ref
SRH-092024
Contact
Sarah Windsor
Discipline
Marketing
Sector
B2B, Technology
Business Type
Brand / In-house
Seniority
Manager
Contract Type
Permanent
Hours
Full-Time

Exciting opportunity for a marketing tech Senior Customer Success Manager to work for this London tech start up!

Senior Customer Success Manager - £60,000-£70,000 - London

THE COMPANY
This pioneering, marketing tech start up based in Central London have a fantastic culture and growing team. They offer a unique and versatile Content Marketing Platform. They are already working with many large scale global brands, and are looking for a Senior Customer Success Manager to work with a shortlist of valued clients, building relationships and working on upselling.

THE ROLE
As a Customer Success Manager you will be managing a small, select portfolio of large corporate customers. You will use your knowledge of marketing and product to ensure your clients fully engage with these fantastic marketing tech products. The role will have a major focus on upselling and growing accounts rapidly.

Specifically you will be responsible for:
- build high level relationships with diverse senior stakeholders, under 10 significant accounts
- managing the relationship with trial and full licence customers, providing them with high quality support leading to high retention
- maximising opportunities to upsell to existing customers and manage contract renewals
- helping customers improve the performance of content

YOU
To be successful in this Senior Customer Success Manager role you MUST have:
- significant experience in a technology Customer Success role working with large, complex clients. You also MUST HAVE:
- worked with up to ONLY roughly 10 top tier client client accounts at one time
- experience managing senior client relationships
- ideally, experience working in a start-up environment
- an understanding of digital and content marketing

If you have all these skills then we'd love to hear from you. Please apply online now...

Senior Customer Success Manager - £60,000-£70,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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