Stopgap

Customer Experience Executive

Recruiter
Stopgap
Location
London
Salary
£25000 - £28000 per annum + 12 Month Contract
Posted
26 Oct 2018
Closes
23 Nov 2018
Ref
BEX-092288
Contact
Rebecca Bryan
Discipline
Marketing
Sector
B2C, Education
Business Type
Brand / In-house
Seniority
Executive
Contract Type
Freelance / Contract
Hours
Full-Time

A professional body who provide training programmes are looking for a Customer Experience Exec to work in the marketing team, assisting in speaking with clients and working on their CRM.

Customer Experience Executive - 12 Month Contract - £25,000-£28,000 - London

THE COMPANY
A professional body working in a variety of industries who also provide professional training programmes.

THE ROLE
You work closely with the Marketing Manager and outreach teams to deliver excellent telephone support in acquisition and retention campaigns aimed at students and their employers. Across each campaign, your goal is to develop good rapport in which you are attentive to the individual's wants and needs and identify how the company can help. You also assist in lead generation and research, event follow up calls and in appointment making for qualification sales.

YOU
Experience of working in a professional body, education organisation or trade association would be useful but not essential
Qualified to an undergraduate or equivalent standard
Good at establishing and maintaining relationships
Clear communicator, who can explain and promote the company's services effectively
Active listener who can interpret information, identify opportunities and make suggestions
Able to solve problems and know when to escalate those that need more specialist help.
Good, accurate record keeping and attention to detail
Solutions oriented, working to solve problems and serve stakeholders.

If this sounds like you, please apply!

Customer Experience Executive - 12 Month Contract - £25,000-£28,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

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