Customer Insight Analyst | FTSE100 Recommerce Retailer

£32000 - £40000 per annum
08 Nov 2018
08 Dec 2018
Tom Crossley
Business Type
Brand / In-house
Contract Type

A FTSE 100 organisation with a customer first pledge and enviable reputation are looking for someone who wants to make a significant impact on their organisation.


They are one of the largest online retailers who are revolutionising the way people shop for food. Because of the way they work, they're very data and insight focused, as well as technology driven, and they are constantly looking for new solutions. With regular training and improvement programmes, they help you grow in your new career, along with learning new software and analysis techniques, they have a real emphasis on learning and progression.

The role:

The role is that of a Customer Insight Analyst, to look at the huge wealth of data on offer to them as an organisation and help build a story of consumer behaviour and purchasing decisions and everything around that. You would be looking at a range of data, from sales data, loyalty and pricing information, to behavioural data and others!

You will be working on longer term projects to increase revenue and shorter tactical pieces of working with stakeholders to make key purchasing and marketing decisions daily. In the longer term, projects can be looking at all areas of the business and trying to encourage different behaviours. The aim of the role is to understand the customer. With retail changing so quickly, understanding what they need means successful innovation and growth in an industry that is shifting on a weekly basis.

Successful candidates will have the following:

Excellent Excel skills, knowledge of SQL and Tableau would be advantageous but not required

2:1 degree or above in numerate or technical degree

Some experience analysing sales information

People that are interested in data and building a story from it

Good commercial thinker that wants to make their mark

Strong communication, teamwork and influencing skills

So, if you're a skilled analyst who is looking to really get their teeth into the data and be able to make real impact on the business then apply now.

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