Team Leader, Campaign Services

Location
London (Central), London (Greater)
Salary
Competitive
Posted
20 Dec 2018
Closes
31 Jan 2019
Discipline
Marketing
Sector
B2B, Technology
Business Type
Brand / In-house
Seniority
Senior Manager
Contract Type
Permanent
Hours
Full-Time

Key responsibilities 
The Team Leader, Campaign Services will provide guidance and leadership to a team of 8 Campaign Managers and our remote Profusion India team whilst working closely with internal client centric teams to provide high quality campaigns and insights for our customers. The Team Leader is responsible for the team’s performance and ensuring quality standards, team objectives and KPIs are met. Service delivery needs to be in alignment with the client service excellence and journey to excellence framework. With many exciting campaigns currently running and, in the pipeline, you will work closely with both our clients and our growing Solution Delivery management team.   

Your key responsibilities will include

  • Lead and manage a team of Campaign Managers to deliver operational and client service excellence
  • Support the development of our Campaign team to build up expertise in new channels and service offerings as we seek to grow into the multi-channel space
  • Evaluate team performance to improve the campaign delivery process 
  • Conduct team one to ones and performance reviews 
  • Report on key metrics including utilisation, incidents, learnings and client satisfaction
  • Plan and organise resources across the team to meet deadlines and objectives 
  • Run regular team meetings, share important information and handle any business issues
  • Handle all primary escalations and provide resolutions 
  • Ensure that QA processes are followed, and campaign are successfully delivered 
  • Share responsibility with the client centric team for developing an maintaining successful long-term client relationships 
  • Work with our partners and freelancers to support the evolution of our delivery model
  • Facilitate and promote healthy working relationship between team members and other departments
  • Stay on top of latest relevant technical innovations and industry trends to share in a digestible format with clients and Profusion   

Skills and experience 

You should have experience working in a fast-paced digital agency/tech environment and a strong grasp of email and digital marketing. Experience managing a services team is essential - we are keen to meet digitally focused, ambitious team leaders.  You should demonstrate an understanding of business/service operations and its importance in ensuring customer satisfaction. You should also be a strong communicator, be detail orientated, and have the passion to progress and drive your team to success. 

Essential skills   

Leadership

  • Experience of managing a services team as well as other members of a client-centric team 
  • A teacher, expert, mentor and coach – able to impart knowledge in an accessible way to the Profusion team and our clients 
  • Ability to motivate and drive/set team members up for success
  • Proven experience providing internal or external support as an escalation point.
  • Make it happen, can do/solution mindse

Campaign Management

  • Email Marketing background and expertise in Campaign best practice (Deployment, Deliverability and Reporting)
  • Hands on experience of using one of the major ESP platforms (e.g. Adobe Campaign, ExactTarget, Silverpop or Responsys)
  • Strong, dynamic, client facing and hands-on campaign delivery experience 
  • Thoroughly understand the process behind campaign execution including all aspects of setup, segmentation, testing, deployment, quality assurance and reporting

Other Key skills

  • Excellent customer service, organisational, time management, and analytical skills
  • Solid documentation and verbal communication skills, including the ability to always think on your feet
  • Ability to work under pressure and autonomously 
  • Problem solving and attention to detail is critical 
  • Passionate about providing our clients with an outstanding service 

Desirable 

  • A listener first and a talker second 
  • A passion for and knowledge of Agile or Waterfall Delivery Methodology would also be a great asset
  • Enthusiastic about making a real contribution to the business  
  • Hungry to capitalise on the huge opportunities which currently exist in the digital space 
  • Excited by the opportunity to make a significant contribution to Profusion and our clients’ businesses

Rewards

It’s so important to do a job you love, with colleagues whose skills you respect and whose company you really enjoy. You also need to feel valued, recognised and rewarded. At Profusion we encourage and support our people to develop themselves, their ideas and their careers. Everyone here has a voice and everyone contributes. We’ve worked hard to build a team of brilliant people who share a passion for the transformative power of data. We provide a competitive salary and attractive benefits package, including:

  • Discretionary bonuses and on the spot WOW Awards
  • 25 days’ paid holiday plus 8 public holidays
  • Personalised Professional Development 
  • Opportunities for volunteering and charitable work
  • A brand new modern office environment
  • Free tea, coffee, fruit and filtered water  
  • Pension contributions and financial advice
  • Interest free season ticket travel loans 
  • Flexible working and wellbeing events
  • Free health insurance and health cash plan with subsidised gym membership 
  • Friday team drinks, social events and a friendly ‘family feel’ culture  
  • A great Tech City office location, just 4 mins walk from Old Street Station

When applying for this role a cover letter IS REQUIRED in order for you application to be considered

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